Orders are processed within 1–3 business days. Depending on your location, delivery typically takes 5–7 business days for domestic orders.

Yes, we offer international shipping to select countries. Please refer to our shipping policy for detailed information on international orders and rates.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package(s) progress.

We begin processing orders quickly to ensure prompt delivery. If you need to make a change or cancel your order, please contact us as soon as possible. We will do our best to accommodate, but we cannot guarantee changes once the order has been processed.

If your order has not arrived within the expected time frame, please check the tracking information for updates. If there’s no information or the delay is significant, please reach out to us, and we’ll help you resolve the issue.

Due to the nature of our handcrafted products and the emphasis on maintaining the highest standards of quality, we are unable to accept returns or exchanges. This ensures that each salve and balm is fresh and untouched for your safety. However, if you receive a damaged or incorrect item, please contact us right away, and we’ll work quickly to make it right and ensure your satisfaction. Your trust in our products is important to us, and we’re here to support you.