Orders are processed within 1–3 business days. Depending on your location, delivery typically takes 5–7 business days for domestic orders.

Yes, we offer international shipping to select countries. Please refer to our shipping policy for detailed information on international orders and rates.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package(s) progress.

We begin processing orders quickly to ensure prompt delivery. If you need to make a change or cancel your order, please contact us as soon as possible. We will do our best to accommodate, but we cannot guarantee changes once the order has been processed.

If your order has not arrived within the expected time frame, please check the tracking information for updates. If there’s no information or the delay is significant, please reach out to us, and we’ll help you resolve the issue.

Due to the nature of our handcrafted products and the emphasis on maintaining the highest standards of quality, we are unable to accept returns or exchanges. This ensures that each salve and balm is fresh and untouched for your safety. However, if you receive a damaged or incorrect item, please contact us right away, and we’ll work quickly to make it right and ensure your satisfaction. Your trust in our products is important to us, and we’re here to support you.

We are a small business that specializes in handcrafted, small-batch salves and balms made with premium organic ingredients. Our products blend the power of tree resins, botanicals, and high-quality oils to promote skin healing and restoration.

Yes! All our products are crafted with organic, natural ingredients. We use only the finest botanicals, tree resins, essential oils, and natural vitamins to ensure your skin receives the best care possible.

We pride ourselves on using sustainably sourced, organic ingredients. Unlike many other brands, we avoid synthetic additives and preservatives, opting for pure plant-based Vitamin E from sunflower seeds. Our products also incorporate powerful tree resins like frankincense, pine gum, and dragon's blood for their unique healing properties.

Simply apply a small amount of salve to the desired area and massage gently into your skin. The salves & balms are designed for daily use, targeting specific concerns such as inflammation, dryness, or skin repair. For maximum benefits, use consistently.

Store your salves in a cool, dry place, away from direct sunlight. Be sure to keep the lids tightly closed to maintain freshness and prevent contamination.

Our products are generally safe for all skin types, but certain formulations may not be ideal for those with very sensitive skin. For example, theArnica Relax & Relieve Salve, Arnica Cooling Comfort Salve, and Arnica & Magnesium Recovery Balm contain ingredients like arnica, cayenne, and menthol that may cause irritation for some individuals. If you have sensitive skin or a history of allergies, we recommend performing a patch test before full use to ensure compatibility.

While our ingredients are all-natural, we recommend consulting your healthcare provider before using any skincare products during pregnancy, especially if you have concerns about specific oils or botanicals.

Our salves and balms are crafted with a blend of natural ingredients, with jojoba oil and castor oil as key components in each formulation. For a detailed list of ingredients specific to each product, please refer to the individual product page.

Yes! Tree of Asteria is committed to ethical practices. We do not test on animals, and all our suppliers share our commitment to cruelty-free methods.

We prioritize sustainability by using ethically sourced ingredients, minimizing packaging waste, and ensuring that all our products are made with environmental responsibility in mind.

If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.